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HONEST ANSWERS

Your questions, answered clearly.

Everything you need to know about orders, shipping, returns, and the LUMEABRA bra.

ORDERS & SHIPPING
HOW CAN I CONTACT LUMEABRA?

You can email us at contact@lumeabra.com. Our customer support team will be happy to help with anything you need.

DO YOU SHIP WORLDWIDE?

We currently ship only within the United States. We do not currently ship to Canada, the European Union, the United Kingdom, Australia, or other countries.

WHERE DO YOU SHIP ORDERS FROM?

Orders are shipped from our logistics partners’ warehouses so we can provide customers in the United States with fast delivery.

CAN I CHANGE OR CANCEL MY ORDER?

We try to process orders as quickly as possible, so any request to change or cancel an order must be made within 12 hours of placing it. We may not be able to accommodate later requests.

If you change your mind later, you can return your order within 30 days of delivery for a full refund, even if you’ve already worn the item.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as Apple Pay, Google Pay, and Shop Pay.

WHEN WILL MY ORDER BE PROCESSED?

We process and ship orders Monday through Friday. Processing usually takes 1–2 business days from the date the order is placed.

Processing may take longer during holidays and promotional periods. We do not ship on weekends.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Most U.S. orders arrive within 5–9 business days from the shipping date.

WHAT IF I DON’T RECEIVE MY ORDER?

If you do not receive your order within 30 days of shipment, you are eligible for a full refund.

Contact us at contact@lumeabra.com and include your order number.

HOW DO I RETURN AN ITEM?

Email us at contact@lumeabra.com and include your order number and the reason for the return.

We accept returns within 30 days of delivery, even if you’ve already worn the item. You can find the full terms in our refund policy.

WHAT IF MY ITEM ARRIVES DEFECTIVE, INCORRECT, OR DAMAGED?

If you receive an incorrect, incomplete, or damaged item, contact us at contact@lumeabra.com.

Include your order number and photos or a short video showing the issue. We’ll resolve the issue as quickly as possible with a free replacement or a full refund.

WHEN WILL I RECEIVE MY REFUND?

Approved refunds are sent to the original payment method within 10 business days.

Refunds to a credit or debit card are sent to the card-issuing bank. It may take additional time for the funds to appear in your account.

If you have not received your refund within 15 business days of approval, contact us at contact@lumeabra.com.

PRODUCT QUESTIONS
WHAT IS LUMEABRA?

LUMEABRA is a wireless bra designed for comfort and a natural shape. A soft gel band replaces the underwire, a support panel lifts and holds the bust, and the smoothing U-shaped back keeps everything in place.

It’s the bra you’ll forget you’re even wearing.

HOW IS IT DIFFERENT FROM A REGULAR BRA?

No underwire. The gel band lies flat against the chest and provides support without digging in, while the support panel provides the lift you would normally get from traditional underwire.

You get a beautiful silhouette without the discomfort of underwire.

HOW DOES SIZING WORK?

The bra is available in sizes S–6XL.

Please check the size chart on the product page before ordering. If you’re between two sizes, we recommend measuring yourself. The seven-row hook-and-eye closure and adjustable straps let you fine-tune the band and overall fit.

WHAT IS IT MADE OF?

The LUMEABRA bra is made from 75% polyamide and 25% elastane. The fabric is smooth, stretchy, and moves with you.

It includes removable pads, so you can wear it with or without them.

WILL IT SHOW UNDER CLOTHING?

The deep V neckline and smooth fabric are designed to keep the bra discreet under T-shirts and lower-cut tops.

CAN I WEAR IT ALL DAY?

Yes. It’s designed for all-day wear. The wireless band and U-shaped back stay comfortable from morning to night.

HOW SHOULD I CARE FOR IT?

Follow the care instructions on the label.

We recommend hand washing or using a gentle cycle in a laundry bag, then air drying. This helps preserve the shape and elasticity. Improper washing or drying may damage the bra.

WHAT COLORS IS IT AVAILABLE IN?

The LUMEABRA bra is available in black and nude.

IS THERE A DISCOUNT WHEN I BUY TWO?

Yes. Add two bras to your cart and the discounted two-pack price will be applied automatically. No discount code is needed.

WHAT IF IT DOESN’T WORK FOR ME?

Return it within 30 days for a full refund, even if you’ve already worn it.

No complicated forms. No restocking fees. No explanations.

PRODUCT NOTICE

LUMEABRA products are apparel items. Fit and feel may vary from person to person, and sizing information is intended as general guidance only.

If you have sensitive skin or a known sensitivity to certain materials, please review the material composition before purchasing.